User guide
Everything Umdha Billing can do, in plain language.
1. Getting started
Create your restaurant in under a minute on the Sign Up page — enter your restaurant name, your name, email, and a password. You get a free 14-day trial immediately, no card needed. After the trial (or once a paid month ends), message us on WhatsApp to activate/recharge your subscription.
2. Dashboard
Your home screen after logging in. It shows today's sales at a glance and any new online order waiting to be confirmed. A red badge and a short alert sound appear on the Dashboard link from anywhere in the app the moment a customer orders online — you never have to sit and watch one screen.
3. Menu management
Under Menu, an Admin or Manager can add categories and items, set price and tax, add Urdu names and photos, and mark an item unavailable the moment it runs out — customers stop seeing it and staff can't order it until it's turned back on.
4. Tables
Set up your dining tables once under Tables (Admin/Manager only). After that, any staff member can change a table's status — Available, Occupied, Reserved, Cleaning — right from the table map during service.
5. Taking orders (POS)
The POS screen is where every sale happens. Choose Dine-in (pick a table), Takeaway, or Delivery (enter the customer's name, phone, and address). Add items, send to kitchen, then record the payment — cash or card — and print the receipt. It even keeps working if your internet drops mid-order: the order queues on the device and syncs automatically the moment you're back online.
6. Online ordering
Every restaurant gets its own menu link and QR code (find it under Settings). Customers scan it, browse the menu on their phone, and place a dine-in, takeaway, or delivery order themselves — it lands on your Dashboard as a new order for staff to confirm.
7. Kitchen screen
Kitchen staff see incoming orders live and move each one through Preparing → Ready → Served (or Out for Delivery → Delivered for delivery orders).
8. Shift & cash drawer
Cashiers open a shift with their starting cash amount, and close it at the end with the actual cash counted by hand — the system shows the expected amount and any difference, so cash never goes unaccounted.
9. Reports
Under Reports, pick any date range to see sales, export the data as CSV or PDF, review voided or refunded orders, and check the activity log — who voided or refunded what, and exactly when.
10. Staff & roles
Add staff under Staff and assign a role — Admin (full access), Manager (menu/tables/reports/refunds), Cashier (POS/payments), Waiter (orders/tables), Kitchen (kitchen screen only). Each role only sees the screens it actually needs.
11. Settings
Update your restaurant's name, address, logo, and website, set separate tax rates for cash and card payments, and find your printable menu QR codes — all under Settings.
12. Subscription
New restaurants get a 14-day free trial automatically, no card required. After that — or once a paid month ends — you'll see a countdown banner in Settings, and eventually a lock screen with a WhatsApp button. Message us there to recharge and continue immediately. Your data is never deleted while you're locked out; it's all still there the moment access is restored.
Still stuck? Message us on WhatsApp (0344-2587864).